Delivery Regions

Products available on woddey.com can be shipped to various countries, including Germany. However, due to complex weather conditions and slower shipping times, a shipping fee of at least €80 is applicable for deliveries to Iceland. Customers in Iceland need to contact us via email at support@woddey.com prior to placing their order. Regrettably, we are currently unable to ship to Ukraine due to ongoing events. We apologize for any inconvenience this may cause and appreciate your understanding.

Delivery Timeframe:

Europe Country： EU Standard Shipping （8-14 Natural Days）

North American countries： US Standard Shipping （8-14 Natural Days）

Free Shipping Guidelines

We offer free shipping for lamps to Europe Country  and North American countries , excluding Iceland.

Unfortunately, we are unable to ship to Ukraine at this time.

For deliveries to Iceland, a shipping fee of at least €80 applies.

For inquiries about shipping to other countries or for express shipping options, please contact us at support@woddey.com.

Shipping Process

• Order Preparation: Upon receiving your order information, we will begin processing your order, which may take 1-2 days. Some customized lamps may require additional preparation time. Once your order is ready for shipment, we will send you a detailed shipping information email, including tracking details.
• Shipping Methods: Free shipping is provided via Express Shipping, with an estimated shipping time of 8-14 days to most countries, including Germany.

Tariffs

There is a possibility of tariffs for parcels with a maximum side length exceeding 60cm, estimated at around 5%. If tariffs apply, we will cover 20% of the amount. In most cases, customs duties to Germany and other European countries range from €0-€20 per piece. For clarification or assistance, please contact us at support@woddey.com.

Compensation for Delayed Delivery

In the event of delayed delivery, we apologize for any inconvenience caused and offer compensation of 10% of the order price for the delayed goods. We strive to ensure timely delivery and appreciate your patience.

Q&A

Tracking Orders:

Tracking information will be provided via email once your order is shipped. You can track your order using the provided tracking number or contact our customer service team for assistance.

Shipping Availability:

We ship to most countries. Contact us at support@woddey.com to confirm if we ship to your country.

Customs Duties:

Tariffs may apply for parcels exceeding 60cm. We cover 20% of applicable tariffs, which generally range from €0-€20 per piece.